Published 16 October 2026 · 1 minute read · Written for buyers, not for any one instrument
Where do the pianos come from?
Ask a dealer how they source their instruments. Some import directly from Japan; others acquire from local trade-ins, clearances or private sellers. The source affects the instrument's history and condition.
Useful questions:
- Where was this piano before it arrived here?
- How long has the dealer had it?
- Has it been serviced, repaired or refinished since acquisition?
Condition assessment and transparency
A good dealer shows you the specific instrument, not just a photograph. They should be able to tell you the serial number, approximate year, and point out any wear, repairs or issues.
Compare how different dealers describe condition. A vague "excellent condition" is less useful than specific observations about the hammers, strings, pins and case. The viewing checklist covers what to check yourself. The sale page shows what Music Companion checks before a piano goes on the floor.
The quotation
Compare quotations, not just prices. A lower price may exclude delivery, the first tuning, or any after-sale cover. Ask each dealer to itemise:
- The instrument: make, model, serial number and year.
- Delivery to your home (including floor, lift and access considerations).
- The first tuning after delivery.
- Any after-sale cover, warranty or return policy, and its terms.
The sale page lists six details buyers should ask to have confirmed in writing. For more on what affects the price, see the pricing guide.
After-sale support
Ask what happens after the purchase:
- Is there a warranty or guarantee? What does it cover and for how long?
- Does the dealer offer ongoing tuning or servicing?
- What is the process if you find an issue after delivery?
Written terms are more useful than verbal promises. Keep the quotation and any correspondence.
Choosing a dealer, answered.
How do I know if a dealer is reputable?
Look at what they disclose: do they show you the serial number and age? Do they let you inspect the instrument in person? Do they provide a written, itemised quotation? Do they explain what is and is not included? Transparency about the instrument and the process is a useful indicator.
Should I buy from a private seller or a dealer?
Compare the total scope of what is offered, not just the instrument price. Ask each seller what is included in writing: assessment, delivery, tuning, after-sale support and any warranty or return terms. The scope varies between sellers and transactions.
What should a quotation include?
The specific instrument (make, model, serial number, year), its assessed condition, the price, delivery, the first tuning, and any after-sale cover or warranty. If something is not included, it should be stated clearly.
Can I view the piano before buying?
A reputable dealer should allow you to view and play the specific instrument you are considering, not just a similar model. Ask to see the instrument in person and bring someone with you if you want a second opinion.
Where the rest is set out on this site: How Music Companion sources and checks pianos → What to check at a viewing → What affects used piano prices → Serial numbers and age → All guides →
Want to compare directly?
Tell us what you are looking for. We will explain how we source, assess and quote for each instrument.